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*){--tw-contrast:contrast(95%);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.\[\&_\.leaflet-tile-pane\]\:dark\:hue-rotate-180 .leaflet-tile-pane:where(.dark,.dark *){--tw-hue-rotate:hue-rotate(180deg);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.\[\&_\.leaflet-tile-pane\]\:dark\:invert .leaflet-tile-pane:where(.dark,.dark *){--tw-invert:invert(100%);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.\[\&_\.leaflet-tile-pane\]\:dark\:saturate-150 .leaflet-tile-pane:where(.dark,.dark *){--tw-saturate:saturate(150%);filter:var(--tw-blur,) var(--tw-brightness,) 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*){--tw-contrast:contrast(95%);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.\[\&_\.leaflet-tile-pane\]\:dark\:hue-rotate-180 .leaflet-tile-pane:where(.dark,.dark *){--tw-hue-rotate:hue-rotate(180deg);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.\[\&_\.leaflet-tile-pane\]\:dark\:invert .leaflet-tile-pane:where(.dark,.dark *){--tw-invert:invert(100%);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.\[\&_\.leaflet-tile-pane\]\:dark\:saturate-150 .leaflet-tile-pane:where(.dark,.dark *){--tw-saturate:saturate(150%);filter:var(--tw-blur,) var(--tw-brightness,) 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Complete legal information regarding the entity operating GOT A COUCH? — including its registered company name, legal form, registered office, registration number, share capital where applicable, and publication director — will be published on this page before the official public launch of the service. Website: GotaCouch.com. Contact: support@gotacouch.com."},{"heading":"Website Hosting","body":"The GOT A COUCH? website and its technical infrastructure are hosted using professional hosting services. Complete information regarding the hosting provider, including its legal name, registered address and contact information, will be published on this page before the official public launch of GOT A COUCH?"},{"heading":"Intellectual Property","body":"The GOT A COUCH? name, platform architecture, website structure, original texts, designs, graphical elements, interfaces, software, databases, features, logos and other original materials created for GOT A COUCH? are protected by applicable intellectual property laws. Unless expressly authorized in writing, no part of the GOT A COUCH? platform may be reproduced, copied, distributed, modified, republished, extracted or commercially exploited in a manner that infringes the intellectual property rights of GOT A COUCH? All trademarks, company names, logos and other intellectual property belonging to third parties remain the property of their respective owners."},{"heading":"User-Generated Content","body":"Members may publish content on GOT A COUCH?, including profile information, photographs, accommodation listings, descriptions, reviews, references, comments and other materials. Users retain ownership of the content they create and publish, subject to the rights granted to GOT A COUCH? under the platform's Terms of Use for the purpose of operating, displaying, promoting and improving the service. Each user is responsible for ensuring that the content they publish does not violate applicable laws, intellectual property rights, privacy rights or the rights of third parties."},{"heading":"Platform Responsibility","body":"GOT A COUCH? provides technology designed to facilitate connections between members of its community. Depending on the services available on the platform, members may connect for free community-based accommodation, paid stays, travel experiences, events or other community activities. Unless expressly stated otherwise, GOT A COUCH? is not the owner, operator or manager of accommodations listed by members and is not a party to private interactions between users beyond the services specifically provided by the platform. Users remain responsible for evaluating the suitability, reliability and safety of other members before arranging or participating in a stay or meeting."},{"heading":"Availability of the Service","body":"GOT A COUCH? aims to provide a reliable and accessible service. However, uninterrupted availability cannot be guaranteed. The platform may occasionally be temporarily unavailable due to maintenance, technical updates, security measures, infrastructure issues or circumstances beyond the reasonable control of GOT A COUCH? Features may also be modified, added, suspended or removed as the platform evolves."},{"heading":"External Links","body":"GOT A COUCH? may contain links to third-party websites or services. These external services operate independently from GOT A COUCH? Unless expressly stated otherwise, GOT A COUCH? does not control and is not responsible for their content, availability, security practices or privacy policies. Users are encouraged to review the applicable terms and privacy policies of third-party services before using them."},{"heading":"Personal Data and Privacy","body":"GOT A COUCH? processes personal information in accordance with its Privacy Policy and applicable data-protection requirements. Information regarding the collection, processing, storage and protection of personal data, as well as users' privacy rights, is provided in the GOT A COUCH? Privacy Policy. Information concerning cookies and similar technologies is provided separately in the Cookie Policy / Cookie Management section."},{"heading":"Terms of Use","body":"Access to and use of GOT A COUCH? are also governed by the platform's Terms of Use. By creating an account or using services provided by GOT A COUCH?, users agree to comply with the applicable Terms of Use, policies and community rules."},{"heading":"Changes to This Legal Notice","body":"GOT A COUCH? may update this Legal Notice to reflect changes to the platform, its legal structure, hosting arrangements, applicable regulations or operational practices. The latest version published on the GOT A COUCH? website will apply."},{"heading":"Contact","body":"For legal, administrative or general inquiries regarding GOT A COUCH?, please contact support@gotacouch.com."}]},"cgu":{"title":"Terms of use","seoDescription":"GOT A COUCH? terms of use — how the platform works, bookings, payment, cancellation, reviews, and moderation.","sections":[{"heading":"About GOT A COUCH?","body":"GOT A COUCH? is an international community-based accommodation platform designed to connect travelers and hosts around the world. The platform may provide different types of accommodation and community services, including the Free Couch (accommodation offered voluntarily by a host without a nightly accommodation charge), the Paid Stay (accommodation offered at a price determined by the host), community connections and travel-related interactions, events and local community activities, messaging between members, reviews and references, and host and traveler profiles, along with other services introduced by GOT A COUCH? GOT A COUCH? provides the technology that facilitates connections between users. Unless expressly stated otherwise, GOT A COUCH? does not own, operate or manage accommodations listed by users and is not itself a host or traveler."},{"heading":"Eligibility","body":"You must be at least 18 years old to create an account or use services involving accommodation, hosting or in-person meetings through GOT A COUCH? By creating an account, you confirm that you are legally capable of entering into an agreement, that the information you provide is accurate and truthful, that you will comply with these Terms and applicable laws, and that you are not prohibited from using the platform under applicable law. GOT A COUCH? may restrict or refuse access to the platform when necessary for legal, security or community-safety reasons."},{"heading":"Account Registration","body":"Certain features require a registered GOT A COUCH? account. You must provide accurate, current and complete information when registering and keep your account information up to date. A valid and verified email address may be required. GOT A COUCH? may also offer or require additional verification procedures, including phone verification, identity verification, profile verification, security checks, and other verification mechanisms designed to increase trust within the community. You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. You must notify GOT A COUCH? promptly if you believe your account has been accessed without authorization."},{"heading":"One Person, One Authentic Identity","body":"GOT A COUCH? is built around trust between real people. Users must not create fake identities, impersonate another person, misrepresent important personal information, create accounts intended to deceive other members, use another person's identity documents, or create multiple accounts to circumvent restrictions, suspensions or bans. GOT A COUCH? may investigate suspicious accounts and request additional verification."},{"heading":"User Profiles","body":"Members are responsible for the information displayed on their profiles. Profile information should accurately represent the member and must not contain fraudulent, misleading, illegal, abusive or discriminatory content. Users must have the necessary rights to upload photographs and other content appearing on their profiles. A verification badge or other trust indicator does not constitute a guarantee by GOT A COUCH? regarding a person's behavior, intentions or reliability."},{"heading":"Free Couch Accommodation","body":"A Free Couch is accommodation voluntarily provided by a host without a nightly accommodation price. Hosts offering free accommodation may not secretly require travelers to pay an accommodation fee outside the platform. Free Couch arrangements are based on community participation, cultural exchange and mutual respect. Travelers and hosts remain responsible for discussing and agreeing on practical arrangements before the stay, including arrival times, house rules, length of stay and other relevant expectations."},{"heading":"Paid Stays","body":"Hosts may offer accommodation through paid listings where this service is available. The host is responsible for providing accurate listing information, setting the accommodation price, describing the accommodation truthfully, maintaining appropriate availability information, disclosing relevant rules and restrictions, and complying with applicable laws, regulations and tax obligations. Before confirming a paid reservation, travelers should be shown the applicable price and charges associated with the booking."},{"heading":"Prices, Fees and Payments","body":"For paid stays, the total amount presented before confirmation may include the accommodation price, host-defined fees where permitted, GOT A COUCH? service fees, applicable taxes, and other clearly disclosed charges. Where payment processing is provided through GOT A COUCH?, payments must be made using the payment methods supported by the platform. GOT A COUCH? may use authorized third-party payment providers to process transactions. Payment information may therefore be processed directly by such payment providers in accordance with their own terms and privacy policies."},{"heading":"Off-Platform Payments","body":"Users must not attempt to circumvent the payment system of GOT A COUCH? for a paid reservation initiated through the platform. This includes requesting or encouraging payment through unauthorized external methods for the purpose of avoiding applicable platform fees or protections. GOT A COUCH? may use automated systems and moderation tools to identify potentially prohibited payment requests. Attempts to circumvent the platform's payment system may result in warnings, restrictions, cancellation of reservations or account suspension."},{"heading":"Reservations","body":"A reservation becomes confirmed when the applicable confirmation process has been successfully completed. Hosts and travelers are responsible for reviewing all relevant information before confirming a stay, including dates, number of guests, accommodation details, house rules, price, fees, cancellation conditions, and other restrictions or requirements. Users should communicate through GOT A COUCH? whenever possible so that relevant communications can be retained in connection with a reservation or dispute."},{"heading":"Cancellations and Refunds","body":"Paid listings may have an applicable cancellation policy, which should be presented to the traveler before the reservation is confirmed. Depending on the listing and service, cancellation policies may include categories such as flexible, moderate, or strict. Refund eligibility depends on the cancellation policy applicable to the reservation, the timing of the cancellation and any exceptional circumstances recognized by GOT A COUCH? Where necessary, GOT A COUCH? may review cancellations involving suspected fraud, safety incidents, serious listing inaccuracies or other exceptional situations."},{"heading":"Reviews and References","body":"GOT A COUCH? may provide systems allowing members to leave reviews or references following eligible interactions. Reviews relating to stays must reflect genuine experiences. Users must not publish fabricated reviews, manipulate ratings, exchange compensation for positive reviews, threaten another user to obtain a favorable review, coordinate fraudulent reviews, or publish unlawful, threatening or defamatory content. GOT A COUCH? may remove content that violates these Terms or applicable policies. However, GOT A COUCH? will not remove a review merely because it expresses a legitimate negative opinion."},{"heading":"Messaging","body":"GOT A COUCH? may provide private messaging and communication tools. Users must use these tools responsibly. The following behavior is prohibited: harassment, threats, hate speech, spam, fraud, scams, sexual harassment, unsolicited commercial solicitation, attempts to obtain unauthorized payments, and distribution of malicious links or software. GOT A COUCH? may use automated security and moderation systems to identify potentially harmful or prohibited activity, subject to applicable privacy and data-protection requirements."},{"heading":"Safety and Community Conduct","body":"Every member is expected to contribute to a respectful and safe community. Users must respect personal boundaries, privacy, local laws, property, house rules, cultural differences, and other members' safety and dignity. Violence, threats, harassment, exploitation, fraud, discrimination and other abusive conduct are prohibited. Serious safety violations may result in immediate account restriction or suspension. Where legally required or necessary to address serious threats to safety, GOT A COUCH? may cooperate with competent authorities in accordance with applicable law."},{"heading":"Prohibited Activities","body":"Users must not use GOT A COUCH? to commit or facilitate fraud, create fake listings, impersonate another person, harass or threaten users, circumvent payment systems, distribute malware, scrape or extract platform data without authorization, access another user's account without permission, manipulate reviews or rankings, exploit platform vulnerabilities, conduct unauthorized automated activity, violate intellectual property rights, use the platform for unlawful purposes, facilitate exploitation or trafficking, or engage in activities that place other members at unreasonable risk. GOT A COUCH? may investigate suspected violations."},{"heading":"Hosts' Responsibilities","body":"Hosts are responsible for ensuring that their accommodation and hosting activities comply with applicable laws and regulations. Depending on their location, this may include requirements concerning short-term rentals, registration, licensing, tourism regulations, taxation, building regulations, safety requirements, insurance, and landlord or tenancy restrictions. GOT A COUCH? does not guarantee that hosting is legally permitted in every jurisdiction. Hosts are responsible for understanding the rules applicable to them."},{"heading":"Travelers' Responsibilities","body":"Travelers are responsible for behaving respectfully and following reasonable house rules communicated by the host. Travelers should carefully review profiles, listings, reviews and available verification information before arranging a stay. Travelers remain responsible for their own travel documents, visas, transportation, insurance and compliance with applicable laws."},{"heading":"Community Events","body":"GOT A COUCH? may allow members or ambassadors to organize community events. Unless an event is explicitly identified as an official GOT A COUCH? event, community events are independently organized by members. Organizers are responsible for complying with applicable laws and maintaining appropriate safety standards."},{"heading":"Ambassadors","body":"GOT A COUCH? may operate an Ambassador Program involving different community roles or levels. Ambassadors may help develop communities, organize activities, welcome members, provide guidance and support community standards. Ambassador status does not automatically create an employment, agency, partnership or legal representative relationship with GOT A COUCH? Ambassador privileges may be modified, suspended or withdrawn when program requirements or community standards are not respected."},{"heading":"Premium Services","body":"GOT A COUCH? may offer optional Premium subscriptions or paid features. Premium services may provide additional benefits, visibility or functionality. The availability, price and benefits of Premium services may vary by country or over time. Essential community features may remain available independently of Premium membership as determined by GOT A COUCH? Any applicable subscription price and renewal conditions will be displayed before purchase."},{"heading":"Intellectual Property","body":"The GOT A COUCH? name, branding, original design, software, interfaces, databases, text, graphics and other original platform materials are protected by applicable intellectual property laws. Users may not copy, reproduce, modify, distribute, sell or commercially exploit protected GOT A COUCH? materials without authorization."},{"heading":"User Content","body":"Users retain ownership of content they create and publish on GOT A COUCH? By publishing content on the platform, users grant GOT A COUCH? a non-exclusive license, to the extent necessary, to host, store, reproduce, display, format and distribute that content for the operation, promotion, security and improvement of the platform. Users must have the legal right to publish any content they upload. GOT A COUCH? may remove content that violates these Terms, applicable law or the rights of others."},{"heading":"Moderation","body":"GOT A COUCH? may investigate reports and potentially harmful activity. Depending on the circumstances, GOT A COUCH? may issue warnings, remove content, restrict features, cancel listings, cancel reservations where appropriate, temporarily or permanently suspend accounts, request additional verification, or take other proportionate measures necessary to protect the platform and its community. Serious safety, fraud or security concerns may justify immediate action."},{"heading":"Reporting Users","body":"Members may report profiles, listings, messages, reviews or behavior that they believe violate GOT A COUCH? rules. Reports should be made in good faith. Knowingly submitting false or malicious reports may itself constitute a violation of these Terms."},{"heading":"Disputes Between Users","body":"If a problem occurs during or after a confirmed stay, users should first attempt to communicate safely and reasonably where appropriate. GOT A COUCH? may provide a dispute-resolution or moderation process, and may review relevant information available through the platform, including reservation records and communications, subject to applicable privacy requirements. GOT A COUCH? does not guarantee that every dispute can be resolved to the satisfaction of all parties."},{"heading":"Platform Availability","body":"GOT A COUCH? aims to maintain reliable access to its services but cannot guarantee uninterrupted availability. The platform may occasionally be unavailable due to maintenance, updates, security incidents, infrastructure failures, third-party service interruptions, or circumstances beyond reasonable control. GOT A COUCH? may modify, discontinue or introduce features as the platform develops."},{"heading":"Third-Party Services","body":"Certain GOT A COUCH? features may depend on third-party providers, including payment, mapping, identity-verification, communication, analytics or infrastructure services. Those services may be subject to separate terms and privacy policies. GOT A COUCH? is not responsible for third-party services beyond the extent required by applicable law."},{"heading":"Limitation of Responsibility","body":"GOT A COUCH? facilitates connections between independent users. While GOT A COUCH? may provide verification, moderation, reputation and safety tools, no online platform can eliminate all risks associated with interactions between individuals. Users are responsible for exercising reasonable judgment when interacting with other members. Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law."},{"heading":"Account Suspension","body":"GOT A COUCH? may temporarily or permanently restrict an account where reasonably necessary, including in cases involving serious violations of these Terms, fraud, fake identities, safety threats, payment abuse, repeated community violations, unauthorized platform manipulation, or legal or regulatory requirements. Where appropriate and legally permitted, users may be informed of the reason for enforcement action."},{"heading":"Account Termination","body":"Users may close their GOT A COUCH? account through the available account settings or by contacting GOT A COUCH? support. Account closure does not necessarily require immediate deletion of all associated information. Certain information may be retained where required for legal, security, fraud-prevention, accounting or dispute-resolution purposes, subject to applicable data-protection laws."},{"heading":"Privacy","body":"The processing of personal data is governed by the GOT A COUCH? Privacy Policy. Users should review the Privacy Policy to understand how personal information is collected, used, stored and protected. Cookie and similar technology practices are addressed separately through the cookie-management information of GOT A COUCH?"},{"heading":"Changes to These Terms","body":"GOT A COUCH? may update these Terms as the platform evolves or when necessary to reflect legal, regulatory, technical or operational changes. When material changes are made, GOT A COUCH? may notify users through the platform, by email or through another appropriate method. Continued use of the platform after updated Terms become effective constitutes acceptance where permitted by applicable law."},{"heading":"Governing Law and Jurisdiction","body":"The governing law and competent jurisdiction applicable to GOT A COUCH? will be specified before the official public launch of the platform and will be consistent with the legal information of the entity operating GOT A COUCH? Nothing in these Terms affects mandatory consumer rights that cannot legally be excluded."},{"heading":"Severability","body":"If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law."},{"heading":"Contact","body":"For questions regarding these Terms of Use or the GOT A COUCH? platform, please contact support@gotacouch.com."}]},"confidentialite":{"title":"Privacy policy","seoDescription":"How GOT A COUCH? collects, uses, stores, shares and protects your personal data.","sections":[{"heading":"About GOT A COUCH?","body":"GOT A COUCH? is an international community-based accommodation platform connecting travelers and hosts around the world. Depending on the services available, members may use GOT A COUCH? to find or offer free community-based accommodation, find or offer paid stays, communicate with other members, create and manage accommodation listings, send and manage stay requests and reservations, participate in community activities and events, publish reviews and references, use safety and verification features, and participate in GOT A COUCH? community programs. To provide these services safely and effectively, GOT A COUCH? processes certain personal information."},{"heading":"Information We Collect","body":"The information we collect depends on how you use GOT A COUCH? Account information may include your first name, last name, email address, password in securely protected or hashed form, account creation date, account status, preferred language, and country or region. You may also choose to provide additional profile information, including profile photographs, a biography, city and country, languages spoken, interests, travel preferences, hosting preferences, availability, lifestyle information you choose to disclose, community participation, and verification status. Some profile information may be visible to other GOT A COUCH? members or to visitors depending on your privacy settings and the platform feature concerned."},{"heading":"Information That Is Public","body":"Certain information may appear on your public GOT A COUCH? profile. Depending on your settings and platform functionality, this may include your first name, profile photographs, city and country, biography, languages, interests, travel preferences, hosting information, reviews and references, community or Ambassador status, and verification badges. Verification badges indicate verification status only. Sensitive verification information and identity documents are not displayed publicly. Your email address, telephone number, exact date of birth, password, payment credentials and identity documents are not intended to be publicly displayed through your profile."},{"heading":"Identity Verification","body":"GOT A COUCH? may provide identity-verification services to improve trust and safety within the community. When identity verification is performed through an external verification provider, identity documents and related verification information may be transmitted directly to that authorized provider. Where GOT A COUCH? does not directly store identity documents, the platform may retain limited information relating to the verification process, such as verification status, verification date, verification result, and a technical reference associated with the verification. The verification provider processes information according to its own privacy and security obligations."},{"heading":"Contact Information","body":"Depending on the features you use, GOT A COUCH? may collect or process contact information such as your email address, telephone number, and emergency or trusted contact information. Adding a trusted contact may be optional. Trusted contact information is treated as private and is not displayed publicly unless expressly stated otherwise."},{"heading":"Messages and Communications","body":"When members communicate through GOT A COUCH?, we may process and store information associated with those communications, including messages between members, message timestamps, sender and recipient information, reservation-related communications, and reports associated with messages. Messages may be processed when reasonably necessary for delivering the messaging service, preventing spam, detecting fraud or scams, investigating safety reports, enforcing GOT A COUCH? rules, resolving disputes, and protecting members and the platform. Access to private communications by authorized personnel should be limited to situations where it is reasonably necessary and permitted by applicable law."},{"heading":"Reservations and Stay Information","body":"When you request, offer or confirm accommodation, GOT A COUCH? may process information such as host and traveler identifiers, accommodation information, requested dates, reservation dates, number of guests, reservation status, price and fees where applicable, cancellation information, payment status, stay-related communications, and reviews or references associated with the stay. Certain reservation records may need to be retained after a stay for accounting, fraud prevention, dispute resolution, safety or legal purposes."},{"heading":"Payment Information","body":"When paid services are available, payments may be processed through authorized third-party payment providers. GOT A COUCH? does not intend to store complete payment card numbers or sensitive banking credentials on its own systems when payment processing is handled by an authorized payment provider. GOT A COUCH? may nevertheless receive and retain transaction-related information such as the transaction amount, currency, payment status, transaction reference, refund information, payment date, and limited payment method information where provided by the payment processor. Payment providers process payment information according to their own privacy policies and legal obligations."},{"heading":"Technical and Usage Information","body":"When you access GOT A COUCH?, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, language settings, approximate location derived from technical information, pages visited, date and time of access, referring pages, session information, error and diagnostic information, security events, and interaction with platform features. This information helps us operate, secure, troubleshoot and improve GOT A COUCH?"},{"heading":"Cookies and Similar Technologies","body":"GOT A COUCH? may use cookies and similar technologies for purposes such as authentication, session management, security, language preferences, user preferences, platform functionality, analytics, and performance measurement. Where required by applicable law, non-essential cookies will be used according to the choices made through the platform's cookie-management system. Additional information is available through the Cookie Policy / Cookie Management page."},{"heading":"How We Use Personal Information","body":"GOT A COUCH? may process personal information to create and manage user accounts, provide platform functionality, display member profiles, connect travelers and hosts, process accommodation requests and reservations, facilitate communications, process payments and refunds, provide customer support, verify accounts and identities, prevent fraud and abuse, detect fake accounts, protect members, investigate reports, moderate content, enforce our Terms of Use, improve platform functionality, diagnose technical problems, communicate important account information, send notifications, meet legal and regulatory obligations, and protect the legal rights of GOT A COUCH?"},{"heading":"Safety, Fraud Prevention and Moderation","body":"Trust and safety are essential to GOT A COUCH? We may process account, profile, technical, reservation and behavioral information to identify potentially harmful activity, including fake accounts, spam, scams, fraud, payment abuse, harassment, platform manipulation, unauthorized automated activity, security threats, and violations of GOT A COUCH? rules. GOT A COUCH? may use automated systems to help identify suspicious activity. Where appropriate, significant enforcement decisions may also involve human review."},{"heading":"Automated Systems and Artificial Intelligence","body":"GOT A COUCH? may use automated technologies, including artificial intelligence systems, to support certain platform functions. These systems may assist with activities such as fraud detection, fake-profile detection, spam prevention, content moderation, safety monitoring, customer support, matching and recommendations, platform security, and service improvement. Where required by applicable law, GOT A COUCH? will provide appropriate safeguards regarding automated processing that produces significant effects on users."},{"heading":"Email Communications","body":"GOT A COUCH? may send transactional communications relating to your account and use of the platform, including email verification, password reset messages, security alerts, reservation notifications, stay requests, messages and activity notifications, and important platform updates. Transactional communications necessary for operating your account may not always be optional. Marketing or promotional communications, where used, may be managed separately according to your communication preferences and applicable law."},{"heading":"How We Share Information","body":"GOT A COUCH? does not sell your personal information. We may share limited personal information where reasonably necessary with service providers that help operate the platform, including providers of hosting and infrastructure, payment processing, identity verification, email delivery, security, analytics, customer support, fraud prevention, and technical services. Service providers should only receive information necessary to perform their authorized functions and are subject to applicable contractual and legal obligations."},{"heading":"Information Shared Between Members","body":"Certain information is shared with other members when necessary for platform functionality. For example, when a traveler contacts a host or requests accommodation, relevant profile and reservation information may be available to the other party. Users should remember that information voluntarily shared directly with another member may subsequently be stored or used by that member outside the direct control of GOT A COUCH? Do not share sensitive information unless necessary."},{"heading":"Legal Disclosures","body":"GOT A COUCH? may disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect the rights or safety of users, investigate fraud or serious misconduct, protect GOT A COUCH? and its services, or respond to emergencies involving serious threats to safety. Requests from authorities will be evaluated according to applicable legal requirements."},{"heading":"International Data Transfers","body":"GOT A COUCH? is designed as an international platform. Personal information may therefore be processed in countries other than the country where you live. Where required, GOT A COUCH? will implement appropriate safeguards for international transfers of personal information in accordance with applicable data-protection laws."},{"heading":"Data Retention","body":"GOT A COUCH? retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law. Retention periods may depend on factors such as whether your account remains active, reservation history, payment and accounting obligations, fraud-prevention requirements, safety incidents, disputes, and legal requirements. Inactive or unverified accounts may eventually be anonymized or deleted according to the retention procedures of GOT A COUCH? Certain transaction, reservation, security or dispute records may be retained when legitimately necessary even after an account has been closed."},{"heading":"Account Deletion","body":"Users may request deletion of their GOT A COUCH? account through available account settings or by contacting GOT A COUCH? Account deletion may result in the deletion or anonymization of personal information where appropriate. Some information may be retained when required or permitted for legal obligations, accounting requirements, fraud prevention, security, dispute resolution, or protection of legal rights. Information that has been legitimately anonymized may no longer constitute personal information and may therefore be retained."},{"heading":"Your Privacy Rights","body":"Depending on the laws applicable to you, you may have rights concerning your personal information, including the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, request restriction of processing, object to certain processing, request data portability where applicable, withdraw consent where processing is based on consent, manage certain communication preferences, and lodge a complaint with a competent data-protection authority. Some rights may be subject to legal limitations or exceptions."},{"heading":"Data Security","body":"GOT A COUCH? uses technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, unauthorized disclosure, and destruction. These measures may include access controls, secure communications, authentication systems, monitoring, encryption where appropriate, and security procedures. However, no online service can guarantee absolute security. Users are responsible for protecting their passwords and account credentials."},{"heading":"Children's Privacy","body":"GOT A COUCH? accommodation and member-interaction services are intended for adults. Users must generally be at least 18 years old to create an account and independently use accommodation-related services. GOT A COUCH? does not knowingly intend to operate member accounts for children in violation of applicable law."},{"heading":"Third-Party Services","body":"GOT A COUCH? may integrate services provided by third parties. These providers may process personal information according to their own privacy policies. We encourage users to review the privacy practices of relevant third-party services."},{"heading":"External Links","body":"The platform may contain links to external websites. GOT A COUCH? is not responsible for the privacy practices of independent websites or services that it does not control."},{"heading":"Changes to This Privacy Policy","body":"GOT A COUCH? may update this Privacy Policy as the platform, technology, services or applicable legal requirements evolve. When significant changes are made, users may be informed through the platform, by email or through another appropriate communication method. The date displayed at the top of this Privacy Policy indicates when it was last updated."},{"heading":"Data Controller","body":"The complete legal identity and contact information of the entity responsible for operating GOT A COUCH? and acting as the relevant data controller will be published before the official public launch of the platform. Once the operating legal entity has been established, this section will be updated accordingly."},{"heading":"Contact Us","body":"For questions regarding this Privacy Policy, personal information or privacy rights, please contact support@gotacouch.com. When submitting a privacy request, we may need to verify your identity before processing certain requests in order to protect your account and personal information."}]},"cookies":{"title":"Cookies","seoDescription":"The cookies GOT A COUCH? uses and why.","intro":"GOT A COUCH? only uses cookies strictly necessary for the service to work: no advertising, audience-measurement, or third-party social cookie is ever set.","tableNameHeader":"Cookie","tablePurposeHeader":"Purpose","tableDurationHeader":"Duration","cookieList":[{"name":"gc_session","purpose":"Keeps you logged in.","duration":"30 days"},{"name":"locale","purpose":"Remembers your chosen language.","duration":"1 year"}],"management":"Since these cookies are necessary for the service to work (login, language preference), they can't be individually disabled without leaving the service. You can delete them at any time from your browser settings."},"suppressionDonnees":{"title":"Data deletion","seoDescription":"How to delete your account and personal data on GOT A COUCH?, including accounts linked to Google, Apple, or Facebook.","sections":[{"heading":"Deleting your account","body":"You can request the deletion of your GOT A COUCH? account at any time, directly from the app: go to your account settings, Security section, then choose \"Delete my account\". The process is entirely self-service, requires no action from our team, and works the same way whether your account was created with a password or via Google, Apple, or Facebook sign-in."},{"heading":"What deletion means","body":"Once deletion is confirmed, your identifying personal data (name, contact details, profile photo, preferences) is deleted or anonymized. Some information may be kept for a limited time where the law requires it (accounting and tax obligations, ongoing disputes) or to protect the safety of other members (for example, a report's history), as described in our Privacy Policy. Conversations with other members remain readable by their recipients, but your identity is disassociated from them."},{"heading":"Lost access to your account?","body":"If you can no longer sign in to your account (lost access to your email, your Google/Apple/Facebook account, or any other issue), contact our team at support@gotacouch.com with the email address associated with your account: we will process your deletion request manually after verifying your identity."}],"accountSettingsLinkLabel":"Go to my account settings","privacyLinkLabel":"Read our Privacy Policy"}},"adminServer":{"title":"Server","subtitle":"Real state of the production server — read only.","refreshButton":"Refresh","lastMeasured":"Last measured: {date}","unavailable":"Data unavailable","status":{"normal":"Normal","attention":"Warning","alerte":"Alert","critique":"Critical"},"diskCard":{"heading":"Disk space","partition":"Monitored partition","total":"Total capacity","used":"Used space","available":"Available space","usedPercent":"% used","availablePercent":"% available"},"memoryCard":{"heading":"Memory (RAM)","total":"Total RAM","used":"Used RAM","available":"Available RAM","usedPercent":"% used"},"systemCard":{"heading":"System","uptime":"Server uptime","loadAverage":"Load average (1/5/15 min)","cpuCount":"CPU / vCPU"},"pm2Card":{"heading":"PM2","summary":"{online}/{total} online","uptime":"Uptime","restarts":"Restarts","unavailable":"Unable to read PM2 state (dump.pm2 file missing or unreadable)."},"healthCard":{"heading":"Application","healthy":"Healthy","unhealthy":"Issue detected"},"releasesCard":{"heading":"Releases","totalCount":"Total number of releases","totalSize":"Total space used","activePolicy":"Current policy","policyValue":"KEEP_RELEASES = {count}","activeLabel":"ACTIVE","activeRelease":"Active release","activeSha":"Active SHA","activeDate":"Active release date","listHeading":"Latest releases","unavailable":"Unable to read the releases folder."},"alerts":{"diskWarning":"Disk space: {percent}% used — warning threshold reached. Monitor closely.","diskCritical":"Critical disk space: {percent}% used — action needed soon to avoid an outage."}},"ambassadors":{"dashboardMissions":{"CITY":["Represent GOT A COUCH? locally","Welcome and guide new members","Grow the local community","Bring Travelers and Hosts together","Support local meetups and events","Promote good trust and safety practices","Identify local difficulties","Escalate important issues","Help keep the community active and welcoming"],"COUNTRY":["Represent GOT A COUCH? in their country","Grow the national community","Support City Ambassadors","Identify priority cities","Encourage local communities","Support national events","Facilitate exchanges between cities","Escalate national issues","Identify future City Ambassadors"],"NOMADIC":["Travel while representing GOT A COUCH?","Meet local communities","Meet Travelers and Hosts","Raise awareness of GOT A COUCH? during their travels","Help launch new communities","Identify particularly active members","Take part in events and meetups","Represent GOT A COUCH? on the ground","Share their experience between different communities","Report observations made in different countries back to GOT A COUCH?"],"CONTINENTAL":["Coordinate continental development","Support Country and City Ambassadors","Identify underrepresented countries","Identify priority cities","Foster regional initiatives","Facilitate cooperation between countries","Escalate regional issues","Propose Country and City Ambassadors only within their authorized scope"],"GLOBAL":["Represent GOT A COUCH? internationally","Coordinate the global Ambassador network","Support lower levels","Identify areas to develop","Encourage international cooperation","Support major community initiatives","Escalate important issues to administration","Propose new Ambassadors in line with their matrix"]},"hierarchyMissions":{"FOUNDER":["Define the vision of GOT A COUCH?","Define major strategic directions","Protect the project's identity, values and mission","Oversee the overall organization","Oversee the Co-Founders and leadership","Step in on major decisions","Arbitrate important governance conflicts","Represent the platform's final authority"],"COFOUNDER":["Support the Founder on strategy","Take part in important decisions","Oversee certain major operations","Take part in international development","Support the administrative structure","Support the Ambassador program","Ensure continuity of leadership when needed","Pass on to the Founder decisions requiring their final arbitration"],"ADMIN":["Ensure the operational administration of GOT A COUCH?","User management","Reports management","Security","Moderation","Ambassador application management","Handling Ambassador proposals","Managing authorized roles","Operational oversight","Managing administrative tools"],"MODERATOR":["Help handle reports","Review content and behavior within the limits of their permissions","Enforce community rules","Assist Ambassadors with local issues","Escalate serious incidents","Help keep the environment safe"]},"hierarchyZoneLabels":{"FOUNDER":"Global","COFOUNDER":"Global","SUPER_ADMIN":"Platform","ADMIN":"Platform","GLOBAL":"Global","CONTINENTAL":"Continent","NOMADIC":"International / cross-cutting","COUNTRY":"Country","CITY":"City","MODERATOR":"Assigned scope"},"dashboardReportStatusLabels":{"DRAFT":"Draft","SUBMITTED":"Submitted","REVIEWED":"Reviewed","ARCHIVED":"Archived"},"dashboardApplicationStatusLabels":{"DRAFT":"Draft","SUBMITTED":"Sent","UNDER_REVIEW":"Under review","INTERVIEW_REQUESTED":"Interview requested","INFO_REQUESTED":"More information requested","ACCEPTED":"Accepted","REJECTED":"Rejected","WITHDRAWN":"Withdrawn","SUSPENDED":"Suspended","TERM_ENDED":"Term ended","NEEDS_HUMAN_REVIEW":"Exceptional review requested"},"dashboardEventProposalStatusLabels":{"DRAFT":"Draft","SUBMITTED":"Submitted for review","APPROVED":"Approved","PUBLISHED":"Published","REJECTED":"Rejected","CANCELED":"Canceled"},"dashboardEventScopeLabels":{"LOCAL":"Local","NATIONAL":"National","CONTINENTAL":"Continental","GLOBAL":"Global"},"dashboard":{"myApplicationTitle":"My ambassador application","noApplicationYet":"You don't have any application in progress.","chooseRoleToStart":"Choose a role to get started:","completeMyApplicationTitle":"Complete my application","draftIntro":"Your {role} application is a draft — complete it and send it.","myCriteriaHeading":"My criteria for this role","requiredLabel":"required:","actualLabel":"you have:","checkEligibilityCta":"Check my eligibility","requestNewEvaluationCta":"Request a new evaluation","lastCheckedLabel":"Last checked:","exceptionalReviewBadge":"Exceptional review","criteriaAtSubmissionHeading":"Criteria observed at submission time","followUpHeading":"Follow-up","appealHeading":"Appeal this decision","appealNote":"Your message will be sent to the GOT A COUCH? 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Community","roleGlobalNote":"This role is exceptional, limited in number, and granted only after an in-depth evaluation.","roleGlobalMissions":["Support Continental Ambassadors","Connect international communities","Propose global initiatives","Uphold the program's values","Gather international recommendations","Submit a global report"],"ctaBecomeAmbassador":"Become an ambassador","ctaSeeDirectory":"See the ambassador directory","ctaDiscoverRoles":"Discover the roles","ctaStartApplication":"Submit my application","ctaBeginApplication":"Start my application","ctaSeeConditions":"See the requirements","codeOfConductLink":"Read the code of conduct","programDisabledNotice":"The ambassador program isn't accepting new applications right now. Existing ambassadors keep their status.","notEmployeeDisclaimer":"GOT A COUCH? ambassadors are volunteer community members. They are not employees, staff, or legal representatives of GOT A COUCH? and cannot bind the company.","whyJoin":{"heading":"Why join the program?","items":["Contribute to the growth of an international community","Welcome and support new members","Create human connections in your city or while traveling","Collaborate with other ambassadors","Share your culture and discover others","Take part in local and international initiatives","Wear an official badge for the duration of your mandate","Build a recognized community track record"],"disclaimer":"The ambassador program is built on voluntary community commitment. The badge is neither an employment contract, nor an administrative role, nor a legal representation of GOT A COUCH?"},"commonConditions":{"heading":"Common requirements","minAccountAgeDays":"Have an account at least {days} day(s) old","items":["Be an adult","Have a complete profile","Have a confirmed email address (and phone number when required)","Have a verified identity when the role requires it","Show real community activity","Have a majority of positive reviews","Have no active suspension","Follow the platform's safety rules","Accept the code of conduct","Accept a probationary period","Provide accurate information"],"detailsLinkCta":"See the detailed criteria for each role"},"eligibilityIntro":{"heading":"Check your eligibility","body1":"GotaAmbassador AI compares your profile against the objective criteria for the role you choose: tenure, verifications, references, events, community experience, and prior mandates.","body2":"The agent shows you which criteria you already meet and which ones are still missing. 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Every nomination is reviewed and validated by an authorized person."},"applicationProcess":{"heading":"How does it work?","steps":[{"title":"Choose your role","body":"Explore the missions and pick the role that matches your experience."},{"title":"Check your eligibility","body":"The system only looks at objective criteria drawn from your real activity on GOT A COUCH?"},{"title":"Complete your application","body":"Tell us about your motivation, experience, availability, and proposed program."},{"title":"Human review","body":"The GOT A COUCH? team reviews your application and may request more information or an interview."},{"title":"Probationary period","body":"Accepted candidates begin a probationary mandate with clear goals."},{"title":"Nomination","body":"Once confirmed, the official badge appears on your profile for the duration of your mandate."}]},"powers":{"heading":"A community role, not an administrative one","canHeading":"An ambassador can:","can":["Welcome and guide members","Organize or propose events","Share public information","Support other ambassadors depending on their role","Submit reports and recommendations","Report an issue through official channels"],"cannotHeading":"An ambassador cannot automatically:","cannot":["Read private messages","View identity documents","Access payments","Suspend or delete an account","Change site settings","Sign a contract on behalf of GOT A COUCH?","Ask for money on behalf of GOT A COUCH?","Present themselves as an employee or legal representative"]},"valuesSummary":{"heading":"Code of conduct","values":["Respect","Hospitality","Inclusion","Safety","Confidentiality","Neutrality","Integrity","Accountability","Respect for cultures","Zero tolerance for harassment and discrimination"],"suspensionNotice":"The badge can be suspended or withdrawn in case of a code-of-conduct violation, dangerous behavior, prohibited commercial use, or misrepresentation of GOT A COUCH?"},"directoryTeaser":{"heading":"Meet the GOT A COUCH? Ambassadors","body":"Discover active ambassadors by role, continent, country, city, or language."},"faq":{"heading":"Frequently asked questions","items":[{"question":"Is the program paid?","answer":"No. The ambassador program is built on a volunteer commitment. The badge is neither an employment contract, nor a payment, nor an employee status."},{"question":"Does meeting every criterion guarantee acceptance?","answer":"No. Meeting the objective criteria makes your application eligible for human review, but the final decision — acceptance, interview, or rejection — is always made by the GOT A COUCH? team."},{"question":"Can I apply directly as a Country Ambassador?","answer":"This role generally requires successful prior experience as a City Ambassador, for a duration set in the program's criteria. An exceptional application is possible, but only the GOT A COUCH? team can accept it, with a documented reason."},{"question":"Can I be an ambassador for more than one city?","answer":"Every application is reviewed separately based on the criteria and the candidate's real activity. Holding several mandates at once is always a case-by-case human decision, never automatic."},{"question":"What does a Nomadic Ambassador do?","answer":"They represent GOT A COUCH? while traveling and offer temporary support to the communities they meet. They have no authority over territorial ambassadors and never take lasting control of a city."},{"question":"How long does a mandate last?","answer":"A mandate's duration is set in the program's configuration and can vary by role; you're told what it is before accepting."},{"question":"Why is there a probationary period?","answer":"It confirms, before a final nomination, real activity, adherence to the code of conduct, and good collaboration with the community."},{"question":"Does the badge grant access to administration?","answer":"No. An ambassador never automatically gains administration rights, moderation powers, or access to members' private data."},{"question":"What happens if my mandate is suspended?","answer":"The public badge disappears immediately. A suspension follows a human review and can be lifted if the situation warrants it."},{"question":"Can I apply again if I'm not eligible yet?","answer":"Yes. You can request a new check as soon as your situation changes — tenure, reviews, events, or other criteria."},{"question":"How do I report an ambassador's behavior?","answer":"From their profile or the ambassador directory. Every report is reviewed by a human moderator, and the ambassador concerned has the right to respond before any decision is made."}]},"finalCta":{"heading":"Ready to help the community grow?","body":"Your experience, your city, and your commitment can help travelers and hosts around the world create more human connections."},"become":{"pageTitle":"Become an ambassador","seoDescription":"Apply to become a GOT A COUCH? ambassador: City, Country, Nomadic, Continental, or Global.","intro":"Choose the role you're applying for and tell us about yourself. 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Cookie	Purpose	Duration
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locale	Remembers your chosen language.	1 year