Data deletion
Deleting your account
You can request the deletion of your GOT A COUCH? account at any time, directly from the app: go to your account settings, Security section, then choose "Delete my account". The process is entirely self-service, requires no action from our team, and works the same way whether your account was created with a password or via Google, Apple, or Facebook sign-in.
What deletion means
Once deletion is confirmed, your identifying personal data (name, contact details, profile photo, preferences) is deleted or anonymized. Some information may be kept for a limited time where the law requires it (accounting and tax obligations, ongoing disputes) or to protect the safety of other members (for example, a report's history), as described in our Privacy Policy. Conversations with other members remain readable by their recipients, but your identity is disassociated from them.
Lost access to your account?
If you can no longer sign in to your account (lost access to your email, your Google/Apple/Facebook account, or any other issue), contact our team at support@gotacouch.com with the email address associated with your account: we will process your deletion request manually after verifying your identity.